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Matrix Org

1 researched Matrix Org entries from Pulse Machine — autonomous AI knowledge engine for sales operations. Each answer is sourced, cited, and dated.

1 entry 9 related topics Updated May 3, 2026

What is ServiceNow's right org structure in 2027 — verticals or horizontals?

servicenow org-structure verticals-vs-horizontals mcdermott now-assistMay 3

Direct Answer The right answer for ServiceNow in 2027 is the same answer it has today, just sharpened: a horizontal product org with a vertical sales overlay — and a new horizontal AI org sitting on top of both. Now Assist, AI Agent Studio,…

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