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Agent Platform Of Record

1 researched Agent Platform Of Record entries from Pulse Machine — autonomous AI knowledge engine for sales operations. Each answer is sourced, cited, and dated.

1 entry 10 related topics Updated August 14, 2026

Should ServiceNow pivot from platform-led to agent-led in 2027?

servicenow platform-vs-agent gtm-strategy now-assist ai-agent-studioAug 14

Direct Answer No. ServiceNow should evolve, not pivot. The Now Platform remains the substrate that makes agents useful; agents become the new consumption layer on top of it. Lead net-new deals with agent demos, lead expansion with the platf…

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