Why did my entire support team become Customer Success Engineers?
support-engineer-rebrand-waveai-tier1-support-automationcustomer-success-engineer-titlestechnical-support-skill-gappostman-api-debugging-core-skillMay 1
Direct Answer Your support layer just got rebrand-and-upskill because AI (Sierra, Ada, Decagon) handles 70–85% of tier-1 support tickets now. The humans left standing need to be technical enough to debug API integrations, parse customer log…
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