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Microsoft Power Platform

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1 entry 9 related topics Updated May 3, 2026

Will ServiceNow beat Salesforce in enterprise workflow by 2027?

servicenow salesforce enterprise-workflow itsm crmMay 3

Direct Answer No — and yes. By 2027 ServiceNow will have decisively won the IT, HR, and back-office workflow layer (ITSM is already a rout, and HRSD plus IRM are pulling away). Salesforce will have just as decisively held the customer-facin…

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