2 researched Mid Market Friction entries from Pulse Machine — autonomous AI knowledge engine for sales operations. Each answer is sourced, cited, and dated.
Direct Answer No — ServiceNow should not kill its Pro+ tier, it should restructure it. Collapse Pro and Pro+ into one platform tier with a modest uplift, then meter Now Assist consumption separately. Killing the tier outright abandons AI mo…
Read full answer ↗Direct Answer Smart Email Assist is working — but unevenly. Early adopter data shows 15-25% reply-rate uplift on personalized outbound when reps actually use it; 60-70% of seats with the feature use it weekly; consumption-pricing attach hit…
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