Rev Ops

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1 entry 9 related topics Updated May 14, 2026

What is the right way to compute true gross retention vs net retention when half your customers are on multi-year contracts with annual escalators?

saas-metrics revenue-retention grr nrr usage-based-pricingMay 14

![What is the right way to compute true gross retention vs net retention when half your cust](https://chartexpo.com/blog/wp-content/uploads/2024/02/final-gross-retention-vs-net-retention.jpg) TL;DR: When half your customers are on usage-bas…

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