Should territory reassignment decisions be owned by the manager, the CRO, or a cross-functional panel including finance, and how does that governance choice affect retention outcomes in 2027?
Direct Answer No single owner works. Route routine reassignments to the front-line manager inside written guardrails, structural re-carves to RevOps with the CRO approving, and disputes to a published escalation path ending with the CRO. Cr…
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