3 researched Decagon entries from Pulse Machine — autonomous AI knowledge engine for sales operations. Each answer is sourced, cited, and dated.
Direct Answer ServiceNow's M&A strategy through 2028 is disciplined tuck-in dominance with one strategic platform extension every 18 months — the McDermott playbook explicitly rejects Salesforce-style mega-deals. Expect 12-18 acquisitions u…
Read full answer ↗Direct Answer No — but the steelmanned case for killing CSM is real and McDermott's team has clearly run the math. ServiceNow's Customer Service Management module is sub-15% of revenue (~10-12% per analyst triangulation), it loses head-to-h…
Read full answer ↗Direct Answer ServiceNow doesn't lose the workflow-OS battle to AI-native challengers like Decagon, Sierra, or Cresta — those companies either get acquired into the bigger platforms or stay stuck in single-use-case land. The actual competit…
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