3 researched Decagon entries from Pulse Machine — autonomous AI knowledge engine for sales operations. Each answer is sourced, cited, and dated.
Direct Answer No. ServiceNow should not kill its CSM module — it should prune it hard. Sunset the B2C contact-center, marketing-automation, and commerce features where it loses, and double down on B2B enterprise service tied to IT context. …
Read full answer ↗Direct Answer ServiceNow competes against AI-native workflow tools by leveraging its 15-year installed base, cross-module data graph, and IT-procurement trust, while AI-native point solutions like Decagon and Sierra win pilots on speed and …
Read full answer ↗Direct Answer ServiceNow's M&A strategy through 2028 is disciplined tuck-in dominance: expect roughly 12-18 acquisitions under $500M filling AI agent, vertical workflow, and observability gaps, plus about one $1-3B platform extension every …
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