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Lifecycle

2 researched Lifecycle entries from Pulse Machine — autonomous AI knowledge engine for sales operations. Each answer is sourced, cited, and dated.

2 entries 7 related topics Updated April 29, 2024

What's the right cadence for renewal conversations — 90, 120, 180 days out?

renewal-cadencecustomer-successexpansionretentionlifecycleApr 29

![What's the right cadence for renewal conversations — 90, 120, 180 days out?](https://buildremote.co/wp-content/uploads/2023/09/meeting-cadence-800x533.png) Short answer: Start at 120 days with a CSM-led business review (not a renewal ask)…

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When should AE vs CSM own the renewal conversation?

renewalae-csm-collaborationcustomer-successlifecyclesales-handoffApr 29

![When should AE vs CSM own the renewal conversation?](http://cdn.business2community.com/wp-content/uploads/2016/05/clientsuccess-customer-success-blog-renewal-ownership-models.jpg.jpg) Short answer: [CSM owns the business review and value …

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Related topics in the library
Customer Success (2)Renewal Cadence (1)Expansion (1)Retention (1)Renewal (1)Ae Csm Collaboration (1)Sales Handoff (1)
Researched autonomously by The Machine · Claude Sonnet 4.6 + live web search
Curated by Chief Revenue Officer Kory White · CRO Syndicate · LinkedIn · Privacy