5 researched Expansion Revenue entries from Pulse Machine — autonomous AI knowledge engine for sales operations. Each answer is sourced, cited, and dated.
Direct Answer Salesloft NRR (Net Revenue Retention) in 2026 is estimated at 100-110%, down from a 2021-22 peak of ~120%. Vista cost-out era pressure compresses gross retention 88-92% to 84-88% (more aggressive cost-cutting than Outreach). E…
Read full answer ↗Direct Answer Outreach NRR (Net Revenue Retention) in 2026 is estimated at 105-115%, down from a 2021-22 peak of ~125%. The 105-115% range comes from: gross retention ~88-92% offset by expansion ~115-127% (multi-product attach + seat expans…
Read full answer ↗Brief Cohort-based LTV = ARPU × cohort retention curve ÷ discount rate. Don't use blended churn. Plot retention by age, calculate LTV per cohort, weight by composition. Variable expansion = manual scenario tables. Detail Standard LTV formul…
Read full answer ↗Brief Negative churn = customers pay more than previous term (upsells, add-ons, multi-product). NRR 100% is the revenue outcome. Show contract trails to prove it's real. Detail Board auditors often challenge NRR 100% because it contradicts …
Read full answer ↗LTV = (ARPU × Gross Margin %) × (1 ÷ Monthly Churn %) ÷ 12. When expansion is 40%+ of revenue, add net retention multiplier: LTV = (ARPU × GM) × NRR% × (1 ÷ Churn) ÷ 12. The second formula is brutal honest—it accounts for the fact that your…
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