3 researched Gross Retention entries from Pulse Machine — autonomous AI knowledge engine for sales operations. Each answer is sourced, cited, and dated.
Direct Answer Net revenue retention above 100% is arithmetic, not alchemy. NRR measures one frozen cohort of existing customers over time: starting ARR plus expansion, minus contraction and churn. When those customers buy more seats, higher…
Read full answer ↗Direct Answer Gross retention (GRR) equals starting ARR minus contraction minus churn, divided by starting ARR — capped at 100%. Net retention (NRR) adds expansion back into the numerator, so it can exceed 100%. Both use the same frozen cus…
Read full answer ↗Direct Answer Outreach churn math under AI pressure: gross logo churn rises from 8-12% (FY25 baseline) to 12-16% (FY27 projected) due to AI-native competitor poaching + bundle pressure. Revenue churn (gross retention complement) rises from …
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