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Cliff Notes

521 researched Cliff Notes entries from Pulse Machine — autonomous AI knowledge engine for sales operations. Each answer is sourced, cited, and dated.

521 entries 12 related topics Updated October 22, 2026

Sales EQ by Jeb Blount — Cliff Notes Summary & Key Takeaways

book-summarycliff-notessales-booksales-book-summarysales-leadershipOct 22

Direct Answer Sales EQ (Jeb Blount, Wiley, 2017) argues that in complex B2B deals, product knowledge is table stakes and sales-specific emotional intelligence predicts close rates. Its core framework is the Five Questions every buyer asks s…

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Pitch Anything by Oren Klaff — Cliff Notes Summary & Key Takeaways

book-summarycliff-notessales-booksales-book-summarysales-leadershipOct 20

Direct Answer Oren Klaff's Pitch Anything (2011) argues that pitches die in the listener's threat-scanning "crocodile brain" before logic ever engages, so you must win with frame, status, and intrigue instead of detail. His STRONG method — …

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To Sell Is Human by Daniel Pink — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer The 10 best to sell is human by daniel pink are ranked below on measured performance, build quality, price, and how each one actually holds up in daily use rather than how it reads on a spec sheet. Each pick lists what it cost…

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Influence (New and Expanded) by Robert Cialdini — Cliff Notes Summary

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Direct Answer Influence: The Psychology of Persuasion (New and Expanded) by Robert Cialdini (Harper Business, 2021) is the update to the 1984 original that built the field of applied persuasion science. The expanded edition does three concr…

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SPIN Selling by Neil Rackham — Cliff Notes Summary

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Direct Answer SPIN Selling by Neil Rackham (McGraw-Hill, 1988) argues that complex B2B deals are won in discovery, not the close. Rackham's Huthwaite research team observed roughly 35,000 sales calls and found four question types — Situatio…

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Major Account Sales Strategy by Neil Rackham: Summary, Key Lessons, and RevOps Takeaways

book-summarycliff-notessales-booksales-book-summarysales-leadershipOct 11

Direct Answer Major Account Sales Strategy (Neil Rackham, 1989) is the strategic companion to SPIN Selling: where SPIN teaches the single call, this teaches the multi-month, multi-stakeholder account. Its core claim is that complex purchase…

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Sandler Rule #1: What is the first concrete step to build a prospect's trust in a sales conversation in 2027?

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Direct Answer Sandler Rule 1 says the prospect must never be able to keep their guard up — so the first concrete step is to open with an upfront contract: state the meeting's purpose, the time budget, both parties' agendas, and explicitly g…

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The Customer Success Professional’s Handbook by Ashvin Vaidyanathan — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer The Customer Success Professional’s Handbook by Ashvin Vaidyanathan and Ruben Rabago reframes retention as a proactive, measurable discipline. For sales leaders in 2027, its core Takeaways are: sell outcomes not features, inst…

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Blue Ocean Strategy by W. Chan Kim and Renee Mauborgne — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer Blue Ocean Strategy, by W. Chan Kim and Renee Mauborgne, argues that lasting growth comes from creating uncontested market space rather than beating rivals. For sales Leaders in 2027, the practical Takeaways are to stop benchm…

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Traction by Gabriel Weinberg and Justin Mares — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Traction by Gabriel Weinberg and Justin Mares argues that startups grow through nineteen repeatable channels, not one silver bullet. For sales leaders in 2027, the top takeaways are: test channels in parallel, measure traction…

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Crossing the Chasm by Geoffrey Moore — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Crossing the Chasm by Geoffrey Moore explains why technology products stall between early adopters and mainstream buyers, and how to break through. For sales Leaders in 2027, the core Takeaways are: pick one beachhead segment,…

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Getting to Yes by Roger Fisher and William Ury — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer The core Getting to Yes takeaways for sales leaders: separate the person from the problem, negotiate on interests instead of stated positions, invent multiple options before committing to one, insist on objective pricing crite…

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The Sales Manager’s Guide to Greatness by Kevin Davis — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Kevin Davis's The Sales Manager's Guide to Greatness argues that sales leaders reach greatness not by outselling their team but by building one: the book's core strategy is shifting a Manager's daily behavior from directing qu…

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Sales Engagement by Manny Medina — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Manny Medina's sales engagement philosophy — the discipline he helped build at Outreach — comes down to ten practical takeaways: standardize outbound into repeatable sequences, blend channels instead of relying on email alone,…

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The Sales Acceleration Formula by Mark Roberge — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Mark Roberge's Sales Acceleration Formula distills into three replicable systems: a hiring formula that scores candidates on measurable traits instead of gut feel, a training formula built on a documented, testable sales proce…

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Fanatical Prospecting by Jeb Blount — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Fanatical Prospecting by Jeb Blount argues that pipeline problems are prospecting problems, not closing problems: sales leaders must build a daily, multichannel prospecting habit — phone, email, social, text, and referrals — g…

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How I Raised Myself from Failure to Success in Selling by Frank Bettger — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer Frank Bettger's How I Raised Myself from Failure to Success in Selling teaches that selling is a learnable system, not a personality trait: organize your day around prime selling hours, act enthusiastic to become enthusiastic,…

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Sell or Be Sold by Grant Cardone — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Grant Cardone's Sell or Be Sold argues that selling is a transferable skill practiced by everyone, everywhere, all day — and that the top 10 takeaways for sales leaders center on unshakeable belief, disciplined follow-up, mast…

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Selling Above and Below the Line by Skip Miller — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Skip Miller's Selling Above and Below the Line teaches sales leaders that Above the Line (ATL) executive buyers purchase strategic, financial, and reputational outcomes, while Below the Line (BTL) operational buyers purchase f…

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The Transparency Sale by Todd Caponi — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer The Transparency Sale by Todd Caponi argues that sales leaders win more deals by proactively disclosing pricing, limitations, and negative information instead of hiding them, because the buyer's brain trusts certainty and hone…

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Snap Selling by Jill Konrath — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer The 10 best snap selling by jill konrath are ranked below on measured performance, build quality, price, and how each one actually holds up in daily use rather than how it reads on a spec sheet. Each pick lists what it costs, …

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Strategic Selling by Robert Miller and Stephen Heiman — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Strategic Selling teaches that complex B2B deals are won by mapping every buying influence — Economic, User, Technical, and Coach — then working each one's win-results until the account is covered. For 2027 sales leaders, the …

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Never Split the Difference by Chris Voss — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer Chris Voss's Never Split the Difference teaches sales leaders that negotiation is emotional intelligence under pressure, not haggling. The top takeaways — tactical empathy, labeling, mirroring, calibrated questions, "no"-orien…

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The Sandler Rules by David Sandler — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer The Sandler Rules distill David Sandler's system into short behavioral laws — no mutual mystification, no free consulting, qualify before you present, and the buyer must invest something. For 2027 sales leaders, the durable ta…

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What is the first concrete step in the Sandler Selling System for handling a prospect's initial brush-off in 2027?

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer The first concrete step is a scripted pattern interrupt that grants permission to say no: acknowledge the brush-off verbatim, disarm with a soft opener, then ask a negative-reverse question that surfaces the real objection. In…

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What is the first concrete step in SPIN Selling by Neil Rackham for structuring a discovery call in 2027?

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Direct Answer The first concrete step is opening with Situation questions — a small number of pre-researched, fact-gathering questions that establish the buyer's current setup before any problem probing. Rackham's research showed successful…

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What is the first concrete step in The Sandler Rules by David Mattson for building a sales plan in 2027?

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer The first concrete step in The Sandler Rules by David Mattson for building a sales plan is establishing an Up-Front Contract — a mutual, spoken agreement on purpose, time, agenda, expected outcome, and what happens next — befo…

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What are the first three concrete steps in Sandler Rule #1 for a new sales rep in 2027?

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer Sandler Rule 1 says you must break rapport to earn respect — the "dummy curve" principle. The first three concrete steps for a new rep: stop answering questions with answers and reverse them instead, set an upfront contract be…

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Never Lose a Customer Again by Joey Coleman — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer Joey Coleman's Never Lose a Customer Again argues that most churn happens in the first 100 days after the sale, not from a bad product but from silence and generic onboarding. For sales leaders, the core takeaways are: treat t…

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What is the first concrete step in Sandler Rule #4 for a sales leader to implement in 2027?

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Direct Answer Instrument talk time. Sandler Rule 4 says a prospect who is listening to you is no prospect at all, so the first concrete step is pulling thirty recorded discovery calls, measuring each rep's share of speech, and publishing th…

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What are the concrete steps to implement the Sandler Rules for Sales Leaders by David Mattson in 2027?

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Direct Answer Implementing the Sandler Rules for Sales Leaders in 2027 means selecting six to eight rules that map to your actual pipeline failures, rewriting each as an observable manager behavior, embedding those behaviors in weekly one-o…

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$100M Offers by Alex Hormozi — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer The 10 best $100m offers by alex hormozi are ranked below on measured performance, build quality, price, and how each one actually holds up in daily use rather than how it reads on a spec sheet. Each pick lists what it costs, …

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What is the Blue Sheet from Strategic Selling by Miller Heiman and how do you fill it out in 2027?

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Direct Answer The Blue Sheet is the second of Miller Heiman's two diagnostic tools in their Strategic Selling methodology, designed specifically for complex B2B sales with multiple stakeholders. It maps the buying influences—economic, user,…

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What are the concrete steps in Strategic Selling for building a sales plan in 2027?

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Direct Answer Strategic Selling builds a sales plan through concrete steps: map every buying influence (Economic, User, Technical, Coach), score each one's response mode and rating, identify Red Flags and Strengths, define your Single Sales…

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Obviously Awesome by April Dunford — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer April Dunford's Obviously Awesome argues positioning is a deliberate strategy, not a tagline: name the true competitive alternatives, isolate the unique attributes only you have, translate those into customer value, target the…

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What is the step-by-step process for Strategic Selling by Miller Heiman in 2027?

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Direct Answer Strategic Selling by Miller Heiman is a six-step complex-sale process: map every buying influence (Economic, User, Technical, Coach), classify each one's response mode and rating, define Win-Results per person, run a red-flag/…

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Monetizing Innovation by Madhavan Ramanujam — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer Madhavan Ramanujam's "Monetizing Innovation" argues that companies should design products around price and willingness-to-pay research from day one, not bolt pricing on after building features. For sales leaders in 2027, the c…

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What factors drive the price of Book Summaries up or down in 2027?

book-summarycliff-notessales-booksales-book-summarysales-leadershipOct 9

Direct Answer Book summary pricing in 2027 moves on four levers: source licensing and rights clearance, human editorial depth versus model-generated drafts, distribution model (subscription, per-title, or bundled B2B seat), and format bread…

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Start with No by Jim Camp — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer The 10 best start with no by jim camp are ranked below on measured performance, build quality, price, and how each one actually holds up in daily use rather than how it reads on a spec sheet. Each pick lists what it costs, who…

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Rework by Jason Fried and David Heinemeier Hansson — Cliff Notes Summary

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Direct Answer Rework (2010) by Jason Fried and David Heinemeier Hansson argues you build a real business by doing less: skip the plan, skip the funding, ship a small profitable product now. Its durable ideas — teach everything you know, bui…

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Coaching Salespeople into Sales Champions by Keith Rosen — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer Keith Rosen's Coaching Salespeople into Sales Champions argues that sales leaders build Champions not by rescuing deals but by coaching reps to solve problems themselves, through structured weekly conversations built on questi…

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Hyper Sales Growth by Jack Daly — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer The 10 best hyper sales growth by jack daly are ranked below on measured performance, build quality, price, and how each one actually holds up in daily use rather than how it reads on a spec sheet. Each pick lists what it cost…

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Blueprints for a SaaS Sales Organization by Jacco van der Kooij — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Jacco van der Kooij's Blueprints for a SaaS Sales Organization argues that recurring revenue breaks the traditional sales funnel: instead of chasing one-time bookings, sales leaders must design a Bowtie-shaped customer journey…

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High-Profit Prospecting by Mark Hunter — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Mark Hunter's High-Profit Prospecting argues that prospecting is not dead — undisciplined, unqualified prospecting is. The core takeaways for sales leaders in 2027: prioritize profit-per-deal over raw volume, qualify prospects…

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Sales EQ by Jeb Blount — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer The 10 best sales eq by jeb blount are ranked below on measured performance, build quality, price, and how each one actually holds up in daily use rather than how it reads on a spec sheet. Each pick lists what it costs, who it…

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The Greatest Salesman in the World by Og Mandino — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer The Greatest Salesman in the World by Og Mandino distills into ten scrolls sales leaders can operationalize in 2027: build habits deliberately, lead with genuine warmth, persist past rejection, treat each rep as irreplaceable,…

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The Closer’s Survival Guide by Grant Cardone — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer Grant Cardone's The Closer's Survival Guide teaches sales leaders that closing is a trainable, scriptable skill, not a personality trait — the book's core takeaways for 2027 are: stockpile multiple closing sequences per object…

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ProActive Selling by Skip Miller — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Skip Miller's ProActive Selling gives sales leaders ten actionable takeaways: run a buyer-centered process instead of a seller-centered pitch, qualify with "why change/why now/why you," secure economic-buyer access early, fore…

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The Collaborative Sale by Keith Eades — Top 10 Key Takeaways for Sales Leaders in 2027

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Direct Answer Keith Eades's The Collaborative Sale argues that in a buyer-driven world, sales leaders win by aligning their team's process to the buyer's decision journey instead of a rigid seller-controlled script. For 2027, the top takeaw…

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Insight Selling by Mike Schultz and John Doerr — Top 10 Key Takeaways for Sales Leaders in 2027

pulse-recentbook-summarycliff-notessales-booksales-book-summaryOct 9

Direct Answer Insight Selling by Mike Schultz and John Doerr argues that sales winners don't win on relationship or price — they win by educating buyers with new perspectives, collaborating instead of pitching, and connecting value to the b…

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